Reasons why you should pick Realex Payments

1. Our corporate focus is the relentless pursuit of superior customer service and expertise. We receive many unsolicited compliments from our clients on a daily basis. Please click here if you would like to you read some of those compliments.
2. Realex Payments are fully accredited with Level 1 PCI DSS by Visa and Mastercard. Information Security is our top priority and we have invested in extensive controls and infrastructure. Our systems and security controls are based on current industry standards and there are several layers of technology in place to ensure confidentiality, authentication and integration of information.
3. Realex Payments will never have scheduled downtime allowing you to accept payments 24/7/365
4. We do not use an IVR system, you will never speak to a machine, there is always someone who can help.
5. At Realex we recognise that our service is only as good as our people.  To this end, we aim to always have a workplace environment where people love to excel, this is in our vision statement.  We have developed a culture which positions us as the payment services provider that customers and financial institutions prefer to deal with because of our payments expertise and our core service values.
6. Our Fraud scoring service is designed to assist merchants with managing fraud at the point of sale by identifying negative data and pattern checking each transaction in real time.
7. 3D Secure - We have our own hosted merchant plug in, which has been fully certified since early 2003 and is listed on both the Visa and MasterCard web sites as a fully compliant vendor – our Real MPI service includes Verified by Visa and Securecode by Mastercard authentication free of charge.
8. Key to your operation is the ability to view and manage your payments, ensuring you have full visibility and control over this process. Our reporting tool allows you to view and download such data as the fraud scoring result, the settlement details, the authentication request, the authorisation request, the customer phone number and the cardholder details.